Shipping policy

Special Shipping Info:

- Early Father's Day Sale:

June 5th to June 8th get 20% off your order with the code: FATHERS

- Free Shipping for US Orders:

At the moment, enjoy FREE standard US shipping for orders over $50.

 

1. Free Shipping:

At the moment, enjoy FREE standard US shipping for orders over $50.

All orders above 75 USD receive Free International Standard shipping.

All orders above 100 USD receive Free International Express shipping.

 

2. International Shipping:

We offer word-wide shipping, and for your convenience we ship out orders from multiple warehouses - in Europe and USA, so some items might be shipped separately, and receive different delivery times.

For USA: If your order will be shipped from USA warehouse, the delivery time for the Free Standard Shipping is 2-5 Business days (and 3-10 days to Canada).

 

3.Delivery time and shipping price:

Express international shipping

- Worldwide delivery in 2-7 business days. 
- Express shipping price are calculated at checkout, but on average it is 9.99 USD.
- If at the checkout you don't see the Express shipping option, please, contact us.

Standard international delivery

- Shipping prices are based on the order size and end-address, but are in the range of 0 - 29.99 USD.

- To check the shipping price of your order, add the items you wish to order to your cart and fill in the necessary delivery information. Then, the system will calculate the shipping costs.


- Approximate delivery time:
- USA, Canada: 3-12 days
- Europe: 3-14 days
- Other countries: 10-28 days

 

4. Order Cancellation

If your order has not yet been processed for shipping, you can modify your order or cancel it and receive a full refund.

After the order has been shipped out, a cancellation is no longer possible, and modifications (e.g., address change) might no longer be possible as well.

If the order is shipped out but you do not wish to receive it, you will need to return it. For more information, please, see the next section (Refunds and Returns).

 

5. Refunds and Returns

Please, see the Returns and Refunds page here.

 

6. International Taxes and Duties

For your convenience, we ship our orders from warehouses in the EU and the US, so most orders don't have any import duties. 

That said, we offer worldwide shipping, and international law is subject to change, so your order might be subject to import duties, taxes, or fees levied by local customs authorities. 

These fees are paid to your local carrier or government and are not collected by SIA Joyful Couple, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

7. Additional information regarding shipping 

Wrong Address

If you or your end customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. If a wrong recipient receives the order due to a mistake on your part, you are not eligible for a refund. 

Email Address

The primary way of confirming an order is by the email address you provided, so be sure to enter the correct email address when completing your order. 

The order confirmation is sent to the provided email address, so if the order is completed by providing an incorrect email address, you won't receive the order number and the tracking information. In such cases, you might not be eligible for a full refund.

In case you placed an order and did not receive the confirmation email, please:

  1. Check your payment provider to see if a payment is complete.
  2. If a payment is complete, please contact us at info@joyful-couple and send us the payment details so we can confirm that the order is yours and update the information accordingly.

Unclaimed packages

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer. Only after the unclaimed package is sent back to us, you are eligible for a refund. If you have unclaimed the package, you are responsible for contacting us. If you don't contact us within 100 days of the order date, you are no longer eligible for a refund.

Returned by Customer

It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse, and product exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated product(-s) if you choose to accept or offer product exchanges to your end customers.